Request account deletion

You can request deletion of your crag.guide account and associated personal data even if you no longer have the app installed.

How to request deletion

  1. Email us from the address associated with your account at carlos.silva@elevenyellow.com.
  2. Use the subject “Delete my crag.guide account” and identify the account email address you want deleted.
  3. If you cannot access that email account, contact us from another address and include enough information for us to verify account ownership. Do not send your password.

We will verify the request before acting and aim to complete it within 30 days.

What is deleted and what may be retained

After verifying your request, we will delete the authentication account and data linked to it, such as your profile, climbing log, favorites, trips and preferences. Uninstalling the app does not delete your account.

Limited information may be retained where required or permitted by law, or during the normal cycle for deleting backups and security logs. This information will not be used to restore your account.

For more information, read our privacy policy.

Delete your account | crag.guide